If you encounter any issues while using our platform, we are here to assist you. For effective support, please use the following contact methods:
1. Raise a Support Ticket:
How to Raise a Ticket: Log into your Arnagig account via neetokb and navigate to the support section and click on Raise Ticket. Submit a details describing your issue.
This helps us track and address your request more efficiently and we will reach you with a resloution
Tracking: You can monitor the status of your ticket through your account dashboard.
2. Email Us:
Email Address: Send an email to [[email protected]]
Response Time: Our support team aims to respond within 5 hours to 5 business days, depending on the complexity of the issue. Please provide as much detail as possible in your email to facilitate a quicker resolution.
3. WhatsApp Support:
Contact Details: Reach us via WhatsApp for more immediate assistance. The WhatsApp contact number is available on our platform.
Availability: Our team is available on WhatsApp during business hours and can assist with urgent queries.
Resolution Time Frame:
Standard Time Frame: We strive to resolve most issues within 5 business days. This includes investigating the problem, finding a solution, and communicating with you.
Extended Time Frame: If a resolution requires more in-depth analysis or coordination, it may take up to 30 working days. We will keep you informed of any delays and provide regular updates.
Additional Information:
Updates: If your issue is complex or requires additional time, we will update you regularly on the progress and expected resolution time.
- Escalations: If you feel your issue needs urgent attention or has not been resolved satisfactorily, please indicate this in your communication. We have an escalation process to ensure that high-priority issues are addressed promptly.
Our Commitment:
At Arnagig, we are committed to providing high-quality support and ensuring a positive experience for all users. Your satisfaction is our priority, and we will do our best to resolve any issues as quickly and effectively as possible.
Thank you for your patience and cooperation. For any further questions or additional support, please do not hesitate to contact us through the methods mentioned above.